Careers Single Digits
Technical Support Personnel:
Single Digits, the preeminent provider of business-class wireless broadband management software and hosting solutions, is seeking Technical Support Personnel to provide customer and product support for our growing organization.
Reporting to the Director of Technical Services, the Technical Support Position has the following primary responsibilities:
- Provide technical product support for Single Digits’ management software
- Assist clients and end-users with WIFI connection issues
- Primary technical resource during the pre- & post sales process
- Document and track trouble-shooting procedures
- Work with Product Management to help ensure that the product is fully defined and documented
This position requires hands-on experience in data networking including switching, routing, wireless, WAN, VPN and SNMP. A strong background in Windows, UNIX/Linux is important. Sound project management skills are an essential attribute to the success of this position as are strong writing skills and professional phone etiquette. Candidate should be knowledgeable in the following protocols/languages:
- RADIUS
- UNIX/Linux
- JAVA
- HTML/XML
- PostGRE
Periodic on-call after hours, evening, and weekends work is expected. This role requires a highly-motivated individual willing to work as part of team in an exciting, fast-paced environment.
For more information, please contact Single Digits at: (603) 792-3520 or email us at