Healthcare

“We are constantly striving to deliver the highest quality health care in a personal, community setting, paying close attention to the needs of our patients and their families. We are pleased to be able to partner with Single Digits to provide this service which is among the first for MetroWest hospitals.” - John Polanowicz President and CEO Marlborough Hospital

Hospitals and other healthcare facilities are closely tied to the communities they serve, with many outreach programs such as patient education, charitable activities, financial assistance plans, and more.

At Single Digits, we understand that providing the best care involves more than just medical treatment. It involves supporting patients and their families in a variety of ways, to make sure that the experience is as supportive as possible. Providing a Guest Internet service balances the need for them to be at the hospital and still stay in touch with the outside world.

Single Digits Wi-Fi service has been deployed by major Hospitals, Clinics, and Treatment Centers nationwide. Therefore, we understand the challenges you face when offering Guest Internet, and have designed a solution that does not require a compromise in critical areas such as security and user support.

Unlike many competitive offerings, the Single Digits Wi-Fi solution was designed from the ground up and with the needs of healthcare in mind. Our extensive industry expertise has resulted in a broad portfolio of highly flexible product and service offerings for wireless network design/deployment, management, and technical support.

A Wi-Fi solution from Single Digits provides the following features and benefits to hospitals and other healthcare facilities:

• 24x7x365 End User Support – The Single Digits Wi-Fi solution does not require any of your IT resources as 100% of user support calls are handled by our technicians – freeing up your staff to concentrate on managing the internal hospital network.
• Real-Time Network Monitoring – Single Digits Technical Support Services also provides 24x7 network monitoring to ensure that your service runs smoothly. Our engineers keep a vigilant eye on the health of the network through redundant NOCs (Network Operating Centers).
• Security - Single Digits utilizes advanced peer-to-peer security and authentication tools to ensure that public Internet traffic is kept completely separate from the private hospital network, avoiding any HIPAA compliancy issues. Additional security features such as bandwidth monitoring, firewall configuration, and content filtering are also available.
• Cost Effectiveness – Single Digits Wi-Fi solution provides you the ability to leverage your existing network infrastructure. This results in lower capital expenditures, rapid and non-disruptive deployments, and less commitment of IT resources.
• Comprehensive Management and Reporting – Single Digits Business Access Portal solution provides you with the necessary tools to proactively manage the service. This includes the ability to make changes to the CAP(Customer Access Portal or landing page), adjust bandwidth, review reports on activity at the user level, and many other valuable functions.
• Additional Value Opportunities – The Single Digits Business Access Portal can also generate additional value for the hospital. For instance, you can collect demographic and feedback survey data, customize the landing page to advertise local businesses, showcase other amenities at the facility, or create corporate brand awareness.