Municipality

“When Wi-Fi-enabled, laptop and PDA users open up their Web browsers, they are presented with a brief survey page that walks them through several questions before allocating a user name and password for access to the free Wi-Fi service. Information imparted by connecting individuals will be utilized to better promote our businesses and City to residents and visitors.”    - Ginny Griffith Business Development Manager Portsmouth, NH Chamber of Commerce

The ability to attract consumers away from strip malls and department stores and into downtown areas provides many economic benefits for municipalities. Town planners, chambers of commerce, and various economic development groups alike are beginning to see the value in offering wireless Internet access as a way of doing it.

However, many challenges exist in deploying a service that is cost effective, secure, scalable, and easy to support and maintain. At Single Digits, we understand these challenges and have designed a solution that offers the high return on investment required by many cities and towns.

Unlike many competitive offerings, the Single Digits Wi-Fi solution was designed from the ground up and with the needs of municipalities in mind. Our extensive industry expertise has resulted in a broad portfolio of highly flexible product and service offerings for wireless network design/deployment, management, and technical support.

A Wi-Fi solution from Single Digits provides the following features and benefits for municipalities:

• 24x7x365 End User Support – With Single Digits Wi-Fi solution, city IT resources are required as 100% of user support calls are handled by our technicians – freeing up staff to concentrate on their key job functions.
• Real-Time Network Monitoring – Single Digits Technical Support Services also provides 24x7 network monitoring to ensure that your service runs smoothly. Our engineers keep a vigilant eye on the health of the network through redundant NOCs (Network Operating Centers).
• Cost Effectiveness – Unlike private access enterprise networks, public Wi-Fi deployments do not need to carry a heavy price tag. Single Digits Wi-Fi solution provides the ability to leverage the city’s existing network infrastructure, resulting in lower capital expenditures, rapid and non-disruptive deployments, and less commitment of IT resources.
• Scalability – The flexibility of the Single Digits service provides municipalities with the option of starting small and expanding only when it makes sense. Scalable and phased deployments are easy using our network design and deployment service, allowing them to determine the ROI and feasibility of future expansions.
• Flexible Rate Models – Single Digits Wi-Fi solution allows you to decide whether or not to charge for the service, who to charge, how to charge, and where to charge. For example, you could offer a free low-speed service for residents and a fee-based high-speed service for local businesses.
• Security - Single Digits utilizes industrial grade security features to protect your resident’s private information. In addition, advanced peer-to-peer security and authentication tools ensure that public Internet traffic is kept completely separate from the private city network.
• Service Control – Single Digits Business Access Portal solution provides you with the necessary tools to drive the service in your city. This includes the ability to make changes to the CAP (Customer Access Portal or landing page), adjust rates and bandwidth, review reports on activity or revenue, and many other valuable functions.
• Additional Value Opportunities – The Single Digits Business Access Portal can also generate additional value for the city. For instance, you can collect demographic and feedback survey data, generate revenue by advertising local merchants on the landing page, or broadcast general information to residents.