Solutions
The emerging Wi-Fi market has provided tremendous growth opportunities for organizations of all kinds, enabling them to attract and retain more customers as well as expand their product and service portfolio. However, the ability of these organizations to truly capitalize on the Wi-Fi opportunity depends on having the right experience and know-how.
Unlike many competitive offerings, Single Digits Wi-Fi solutions were designed from the ground up and with the needs of our customers in mind. Our extensive industry expertise has resulted in a broad portfolio of highly flexible solutions for Guest Internet, Nationwide Wi-Fi Deployment, Branded Technical Support, and Service Providers.
From simple access point installations to turnkey wireless hotspot management software and support, Single Digits offers a variety of solutions to help you get the most out of your Wi-Fi investment.
The emergence of wireless technology has provided the opportunity for virtually any organization to establish themselves as a Wi-Fi hotspot location.
As a marketing tool, hotspots enable any business to increase their brand awareness, promote new products and services, as well as create additional revenue streams via Web-based portals.
At Single Digits, we have a deep understanding of the Wi-Fi opportunity and have developed the most comprehensive hotspot management solution available on the market today. Hosted in redundant network operation centers (NOC), our solution provides fully customizable, easy-to-use tools that enable our customers to achieve their goals.
hotspot management software consists of two key components: the Business Access Portal (BAP) and Customer Access Portal (CAP).
The Business Access Portal (BAP) is “control panel” that enables the provisioning, access control, and monitoring of each hotspot location. Some of the available BAP tools are:
- Create, delete, or modify user accounts
- Update and maintain pricing data
- Usage reporting
- Revenue reporting
- Definition of roaming rights
- Customer Access Portal administration
The BAP is accessed over a secure SSL connection to the Single Digits NOC. Because it is Web-based, data stored in the BAP can be accessed anywhere there is an Internet connection.
The Customer Access Portal (CAP) is the Web interface an end user of your hotspot service will see when first attempting to visit the Internet from your location. This is also the location where the end user enters their log-in credentials and/or credit card information to gain access to the internet.
The content is delivered directly from the Single Digits Network Operations Center (NOC) and can be customized for each location to include your business branding, messaging, walled garden (free) Web content, advertising, and of course, a log-in area.
Business-class Wi-Fi network deployments are not as simple as purchasing off-the-shelf wireless routers and plugging them into an outlet.
Each environment has its own unique set of requirements, so it becomes critical to engage a provider with the skills and experience to do the job right.
As the leader in wireless expertise and focus, Single Digits is uniquely qualified to assist in designing, deploying, and optimizing wireless networks. Our consultants are among the most experienced and knowledgeable professionals in the industry, so we understand the complexities inherent in large-scale wireless network design and deployment. We also provide ongoing training to our employees to make sure we can meet your needs today and in the future.
When you engage Single Digits for a wireless network deployment, we work directly with your engineering and operations staffs to understand your specific requirements in detail. This collaboration allows us to recommend industry best practices and develop a flexible, reliable, and scalable solution.
Single Digits Wi-Fi deployment services will help you design and install any size wireless network — anywhere — using the following:
- Professional Site Surveys
- Expert Designs to Overcome Signal Obstacles
- Coordinated, Simultaneous Installations
- Comprehensive Project Management
- On-Site Maintenance
- In-Depth Diagnostics and Reporting
Single Digits project managers employ industry best practices developed over our long and successful history of growth, having managed multiple 100+ site deployments worldwide. You can be assured that we will anticipate key project challenges and proactively develop risk mitigation strategies.
Finally, Single Digits partners with industry leading manufacturers so that only the highest quality materials and equipment are used in your deployment.
As your wireless business grows and develops a substantial customer base, providing some form of technical support is essential for retaining customers. However, maintaining a helpdesk or call center can not only be inefficient and costly, but may also significantly impact your ability to perform and reduce the quality of your wireless service.
Outsourcing technical support provides an excellent opportunity to offer a low-cost and effective helpdesk service from a dedicated team of professionals.
A key advantage of Single Digits Business-Class Hotspot Management Solution is our experience and ability to manage and support a wireless infrastructure. Single Digits offers a fully branded technical support service for companies who do not currently operate a helpdesk, or would prefer to outsource it to a more experienced provider.
The service includes a direct toll-free number and email address, both of which can be branded to fit your company requirements and links directly to Single Digits support team. Your customers will assume they are calling your helpdesk. We also track the usage of your service and provide 24x7 network monitoring through redundant Network Operating Centers (NOC) to ensure that your service runs smoothly.
In addition, Single Digits branded technical support offering is fully customizable. For example, phone greetings/messaging and problem escalation (Levels 1-3) can both be tailored to meet the specific needs of your customers.
All Single Digits engineers are located at the company’s headquarters in New Hampshire and have extensive experience in supporting large-scale wireless networks. They also receive the latest training and support tools to effectively diagnose problems, provide solutions, and perform workarounds where necessary.
Single Digits delivers the peace of mind that only a comprehensive support solution offers. With our support portfolio, you benefit from the economy and simplicity of a single service solution to maintain the network’s day-to-day operation.