At Single Digits, we pride ourselves on second-to-none customer service. We make a point to ensure that our clients' needs are addressed as quickly as possible. Our 24x7 guest phone support ensures that your guests' problems are solved by our highly trained technical and guest service oriented staff. We receive 100% of user calls, which allows your staffers to focus on other pressing issues that affect your business.

Key Benefits:

• 95% of calls answered within 90 seconds.
• 100% of calls get trouble tickets created/updated in our web-based system.
• 90% of trouble tickets solved during first call.
• Network monitoring (via SNMP) with automated notifications provided.
• Custom escalation procedures per property in a shared knowledge base.
• Third-party ISP trouble ticket creation and warm handoff.
• Single Digits assumes ownership of problems, researches issues and becomes a resource for the team.

Our guest network support solution includes network consulting, documentation, live Level I and II 24x7 technical support and global system management. At Single Digits, we're a technical team but customer service is our business.

• Consumer support technicians answer guest calls and are expertly trained on laptops, PDAs, drivers, NIC cards, firewalls, web browsers and VPN clients. Read more...
• Network support technicians monitor your network at all times via our color-coded SNMP status and associated open trouble tickets. They quickly isolate network issues, configure changes remotely and work with on-site staff to reboot or review equipment statuses. Read more...

This cost-effective solution allows us to proactively provide real-time support to both guests and property owners, enhancing your guests' experiences.