Customer Support Technicians
World-class customer support, 24/7
We staff technically minded customer service professionals who are experts at solving guest Internet problems with quickness. They're expertly trained on laptops, PDAs, mobile computing devices, drivers, NIC cards, firewalls, web browsers, VPN clients and configuration issues. Since we handle 100% of calls, your staff can concentrate on other pressing issues that affect your property.
Responsiveness is our competitive advantage. We employ skilled professionals who staff our around-the-clock help desk in Manchester, NH. We pride ourselves on having the right person answer the phone quickly equipped with the knowledge and tools necessary to address your customers' questions and concerns.
The results speak for themselves: 95% of calls are answered within 90 seconds, 100% of calls get tickets created/updated in our web-based portal and 90% of trouble tickets are solved during the first call. To maintain your property's good name, high caliber customer support is a must. Ensure that your customers have only good things to say about your Internet services.