PlatformONE^TM Training

We offer convenient weekly training courses so you can become fully knowledgeable about all the fantastic functionality the platform has to offer. Feel free to reach out to Ember Davis at edavis@singledigits.com for questions & to book your class!

Your platform credentials can be granted by anyone here at Single Digits! We recommend that each of your team members have access utilizing their own username and password. Simply reach out to our support team at (603) 413-0052 or any Single Digits team member and they would be happy to grant you access to the platform or reset your password.

Absolutely!! Conveniently located within the platform is a full help guide for each page. By clicking on the question mark in the top right corner you are provided with walkthrough guides, screen shots & legends. If you still have questions feel free to reach out to us, we are happy to help!

In most cases this is due to the date range that is selected. Please ensure you have selected 24 hours or 7 days in the top right corner of the executive dashboard. In the detailed dashboard please ensure your range slider is slid to the left to include your desired date range. If you have tried both items and are still experiencing issues, contact our support team at (603) 413-0052.

Our robust reporting suite within the platform contains a multitude of information about your site. To locate your circuit size and utilization click on Reports>Circuit Utilization and select your desired time frame. This will then display not only your usage information as well as your circuit size.

Tickets are logged anytime your guest, resident or staff member contact our Guest Support Team or Network Operations Center (NOC). These teams then log a ticket and work to resolve any issue that is reported. In addition, our NOC team is actively monitoring your network and open tickets for equipment that may have gone offline. Finally, we also have a wonderful Conference Support team that will log custom event requests through ticketing. All of these can be conveniently viewed within the platform.

Our state-of-the-art Event Manager tool allows you to fully optimize your conferencing network. This tool offers advanced customizations such as personalized SSIDs, branded splash pages & a variety of specialized VLANs. This tool not only increases customer satisfaction, it is also a fantastic way to further increase incremental revenue in your conferencing space. If you are interested in this cutting-edge tool reach out to our sales team at info@singledigits.com  today!

Our Conference Support Team is standing by to help with any custom conference set up you can imagine! This team can take care of anything from customized SSID’s and access portals to Static IP’s and onsite support. To initiate a request fill out the comprehensive request form at http://conference.singledigits.com/ and they will be in touch in no time to discuss the requirements. Once submitted, you can also follow the request within our platform ticketing system.