Support
The results speak for themselves: 95% of calls are answered within 90 seconds, 100% of calls get tickets created/updated in our web-based portal and 90% of trouble tickets are solved during the first call.
The results speak for themselves: 95% of calls are answered within 90 seconds, 100% of calls get tickets created/updated in our web-based portal and 90% of trouble tickets are solved during the first call.
The results speak for themselves: 95% of calls are answered within 90 seconds, 100% of calls get tickets created/updated in our web-based portal and 90% of trouble tickets are solved during the first call.
We employ skilled professionals who staff our around-the-clock helpdesk in Bedford, NH. We pride ourselves on having the right person answer the phone quickly equipped with the knowledge and tools necessary to address your questions and concerns.
If you need technical assistance or information regarding your account, please call us, email us, or fill out the form. One of our Customer Support Specialists will contact you as soon as possible.
Below you’ll find answers to the questions we get asked the most.
Feel free to contact our well-trained support team using the phone numbers or form above and we will be happy to assist you!
High Speed Wireless Internet access allows you to use your personal mobile device (Laptop, PDA, Table PC, Pocket PC, etc.) to access the Internet when in range of an 802.11 (Wi-Fi) Access Point. Similar to cell towers, which carry voice traffic for cell phone users located miles away from the tower itself, these Access Points (APs) can carry network data from your Wi-Fi enabled device and cover ranges of hundreds of feet. Although the distance is much shorter than that of a cellular network, the data speed is many times faster and is perfect for blanketing public indoor and outdoor areas where Internet connectivity can be beneficial to customers who carry mobile devices (coffee shops, lounges, restaurants, convention centers, hotels, etc.).
802.11 or Wi-Fi networks are a popular wireless access method used for mobile computing. It is truly one of the hottest and most revolutionary technologies of the last decade. By 2005, it is anticipated that there will be millions of 802.11 users around the globe. It is the goal of Single Digits and our hotspot partners to offer this mobile Internet infrastructure to mobile customers for the value and convenience it provides.
No. Only a standard web browser and 802.11 wireless network adapter is required.
Any standards-based 802.11b network adapter will work seamlessly with our network. These network adapters can be supported in a variety of mobile devices, including laptops and handheld computers. If you are interested in purchasing an 802.11 adapter for you mobile device, you will find a wide selection at Amazon.com or at other electronic retailers.
Yes. Most web-based e-mail services accessible from the Internet (Yahoo, Gmail, etc.) or corporate e-mail servers available through VPN services can be accessed from the Single Digits network.
NOTE: Single Digits can offer SMTP services to its customers (hotels, schools, marinas, property management, malls, etc.) as part of their license agreements if they desire. These services will allow users of the system to send non-WEB email through our servers on behalf of your ISP.
A “hotspot” is another name for a public 802.11 wireless network (WLAN). More and more businesses are now offering such hotspots to attract new business and differentiate themselves from competitors. Single Digits specializes in the implementation, support and service of public hotspots leveraging our years of experience with wireless and general network technologies.
Because our service is not dependent on any special software, we also are not dependent on the operating system of a client. Mobile users of various versions of Windows, Mac, and Linux platforms, as well as handheld devices, should all be able to connect to our service so long as the client has an 802.11 network adapter and web browser software installed.
When visiting a location that is enabled with the Single Digits network, there are a few things that must be setup properly to allow you to connect:
We take security very seriously at Single Digits. The reality, though, is that a public wireless hotspot (or any connection to the Internet for that matter) can never be 100% secure with the existing technology available and, at the same time, provide the type of seamless Internet connectivity that our One Plan members enjoy. We do, however, provide the following measures of security in order to minimize the exposure our customers may have to unauthorized eavesdropping and tampering when using our services:
Our One Plan account costs you nothing and there is no 3rd party software you need to download. Single Digits HotSpot Partners set their own rates which may vary from totally free locations to spots that charge a nominal fee for access. You will need your One Plan account for both fee-based and no cost Single Digits wireless locations.
Here are several ways you can protect yourself.
And of course, make sure nobody is looking over your shoulder as you enter vital information. Enjoy the freedom and convenience that hot spots offer, but make sure that hot spots don’t land you in hot water.
Now that you know what you’ve been missing,