Carlos Lugo Named Vice President and General Manager of Hospitality at Single Digits

Single Digits continues to build on its strong momentum in hospitality with the addition of the former Marriott executive.

BEDFORD, NH (January 12, 2022) – Today, Single Digits announces Carlos Lugo has joined as Vice President and General Manager of Hospitality. As an IT Executive with over 20 years’ experience, Lugo has led enterprise-level digital transformations with proven success in global infrastructure planning, capacity/cost projections, financial systems, IT governance, telecom, point of sale systems, and digital trends.

“Single Digits has been one of the top players in the market ever since I’ve been in hospitality,” said Lugo. “Between the leadership we have in place and the partnerships we are able to leverage, Single Digits is poised to continue enhancing our core business while we team with brand executives to deliver sustainable, next-gen connectivity solutions that anticipate the needs of their guests.”

Carlos Lugo

Carlos Lugo, Vice President & General Manager of Hospitality

Most recently, Lugo acted as Regional Director, Global IT at Marriott, where he developed and launched a $54 million in annual labor cost savings by pioneering AI-enabled PBX natural language learning offering that will interface with WLANs to enhance guest support and reduce demand on customer support. He is an active member of HTNG Workgroups, where he plays an integral part developing the standard operating procedures for implementation of AI for Hospitality, as well as a Hybrid Meetings and Events playbook to help hospitality companies adapt to the short-term and long-term effects of the pandemic. He was also responsible for testing, strategy, and go-to-market for the Workgroup output at Marriott.

“Single Digits is continuing to invest aggressively in extending our hospitality leadership position, and we are thrilled to have Carlos join our management team,” said CEO Mike Sargent. “His transformational leadership and operational expertise will enable us to have an even greater impact on guest experience and accelerate our growth.”

Lugo’s leadership is a natural fit as Single Digits seeks to set a new standard for the guest Wi-Fi experience with planned multimillion-dollar investments to build and expand on its 19-year hospitality heritage: Single Digits enables 5 million daily network users to access industry-leading connectivity in more than 500,000 rooms in over 3,000 hotel properties across the globe.

“Carlos is the perfect executive to build on the Single Digits hospitality heritage,” said David Mace of GI Partners. “His experience and relationships will help us take Single Digits’ hospitality business to the next level.”

Mike Sargent, Chief Executive Officer
msargent@singledigits.com  603.600.7100

Single Digits is a leading provider of intelligent managed networks, next-generation Wi-Fi solutions, High-Speed Internet Access management, and global support solutions. The company delivers its Connected Life ExperienceTM by offering complete guest and resident internet and connectivity solutions including a comprehensive connectivity managed services platform, IP network design, professional services, maintenance, networking monitoring and analytics, multi-lingual support, revenue reporting, and authentication tracking. Single Digits currently serves nearly 4,000 customers across hospitality, student housing, senior living, conventional MDU, transportation, and federal and municipal government facilities. Single Digits was acquired in 2018 by GI Partners, a leading private equity firm. For more information, please visit  www.singledigits.com.

Founded in 2001, GI Partners is a private investment firm with over 100 employees and offices in San Francisco, New York, Chicago, Greenwich, and Scottsdale. The firm has raised over $31 billion in capital from leading institutional investors around the world to invest in private equity, real estate, and data infrastructure strategies. The private equity team invests primarily in companies in the healthcare, IT infrastructure, services, and software sectors. The real estate team focuses primarily on technology and life sciences properties as well as other specialized types of real estate. The data infrastructure team invests primarily in hard asset infrastructure businesses underpinning the digital economy. For more information, please visit www.gipartners.com.


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